Enterprise terms and policies:
1. Product quality assurance:
QI ' E Group is committed to providing high-quality grain and oil machinery products that meet international standards and certification. We produce in accordance with ISO9001:2000 quality management system certification to ensure that the product and process level reaches the leading position in the same industry. For product problems caused by manufacturing defects, QI ' E Group will follow the relevant laws and regulations and provide customers with free repair or replacement services.
2. User privacy protection:
We respect and protect the personal information and privacy of all users. QI ' E Group complies with relevant privacy protection laws and regulations and will not disclose users' personal information to third parties without the user's consent, unless legal procedures are followed or there is a clear partnership and the relevant cooperation is subject to privacy protection provisions.
3. Return and exchange policy:
QI ' E Group provides reasonable return and exchange services. If the product has non-man-made damage or performance problems within the specified time, the customer can apply for return and exchange in accordance with the company's return and exchange process. The return and exchange terms specify the processing process, conditions and time limit to ensure that the return and exchange process is fair and effective.
4. After-sales service pledge:
We are committed to providing comprehensive after-sales service, including installation guidance, operation training and technical support, to ensure that customers can make full use of our products and solutions. Customers can get timely responses and professional answers to any product or service questions through our service hotline or online customer service.
5. Legal Compliance statement:
QI ' E Group abides by all laws and regulations of the country where it is located and the country to which it operates, as well as the trade rules prevailing in the global market. Our business practices are in line with business ethics and legal requirements to ensure the legitimacy and fairness of the transaction.
6. Terms and conditions are revised and updated:
Penguin reserves the right to revise and update the policy of this clause at any time. The revised policy will be notified to users through our official website or other appropriate means. Users who continue to use our services will be deemed to have accepted the revised policy.
7. Dispute resolution:
If there is any dispute, QI ' E Group will first try its best to resolve it through negotiation. If no agreement is reached, the dispute will be referred to the competent court where the QI ' E Group is located for settlement through judicial proceedings. We are committed to protecting the interests of our customers with the utmost sincerity and efforts to ensure a fair and transparent dispute resolution process.
The policy of this clause is an official statement of QI ' E Group, which aims to ensure the professionalism and accuracy of our business operations, avoid any exaggerated or misleading information, and strictly safeguard the rights and interests of customers.